Subscription & refund policy.

1What this policy covers

This policy explains how billing, renewal, cancellation and refunds work for every Appitra product (Playloop, Vidora, Remota and Beamcast) sold by DEFTORIX TRADE LIMITED LIABILITY COMPANY. It forms part of the Terms of Service. Where you are a consumer, your statutory rights always take precedence over anything written here.

2Plans and prices

Every product has a free version that shows advertising and costs nothing. Premium removes the advertising and is sold as a recurring subscription. The Premium plan you choose, its price, the billing period (for example weekly or monthly) and the currency are shown on the product's checkout page before you pay, and again on the receipt Stripe emails you after each payment. Prices include VAT where it applies. This company website does not list prices; the checkout page for each product is the place where the price is stated.

3Billing and renewal

Your payment card is charged at the start of each billing period, for the period ahead. The subscription renews automatically at the end of each period, at the price shown when you subscribed (or a later price we have told you about at least 30 days in advance), until you cancel. Payments are processed by Stripe; we do not receive or store your full card number.

4Cancelling

You can cancel at any time. Email support@appitra.com from the address you subscribed with and name the product. We confirm the cancellation by email and take no further payments. Premium continues until the end of the period you have already paid for, then the product returns to the free version with ads; we do not offer partial refunds for the unused remainder of a period except where a statutory right applies (see sections 5 and 6).

If a checkout or receipt email includes a link to manage your subscription, you may also cancel through that link with the same effect.

5Right of withdrawal (EU and EEA consumers)

If you are a consumer in the European Union or the European Economic Area, you have the right to withdraw from the contract within 14 days of subscribing, without giving a reason.

Because our products are delivered immediately, we ask at checkout for your express consent to start the subscription during the withdrawal period. Where you gave that consent, the following applies:

• For a product supplied as a digital service (Remota, Beamcast, and streaming access in Vidora and Playloop), you can still withdraw within the 14 days, and we will refund the price minus an amount proportionate to the part of the period already used.
• Where a product is supplied as digital content that you began to download or stream with your consent and acknowledgement that the right is lost, the right of withdrawal no longer applies to that content.

To withdraw, email us a clear statement (for example, "I withdraw from my Vidora subscription") together with the email address used at checkout. Refunds are made to the original payment card within 14 days of your notice.

6Refunds

Beyond the right of withdrawal, we look at refund requests case by case. Tell us as soon as you notice if:

• you were charged after you cancelled, or charged twice;
• a product did not work as described on its product page and we could not fix it within a reasonable time;
• you did not recognise the charge and did not subscribe.

In these cases we refund the charge in full to the original card. Statutory remedies for digital content and services that do not conform to the contract, including repair, price reduction and termination, apply in addition and are not limited by this policy.

7Failed payments

If a renewal payment fails, Stripe retries it over the following days and we email you. If payment cannot be taken, Premium ends at the close of the paid period, the product returns to the free version with ads, and no further charges are made. You may resubscribe at any time.

8Price changes

We may change the price of a plan for future periods. We will tell you by email at least 30 days before the new price takes effect. If you do not want to pay the new price you can cancel before it applies, and the old price remains in force until then.

9Questions

Anything unclear about a charge, a renewal or a refund: email support@appitra.com with the date and amount of the charge and the product name. A member of our team, not an automated system, will reply.